Shipping policy

SHIPPING POLICY

At Keka Apparel, we want to get your furry friend's new outfit to you as quickly and safely as possible! Here's everything you need to know about our shipping process.

PROCESSING TIME

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.

Please note: Processing times may be longer during peak seasons (holidays, special promotions, etc.). We'll notify you if there are any delays.

SHIPPING METHODS & DELIVERY TIMES

We currently ship within the United States only.

Standard Shipping (5-7 business days)
• Available for all U.S. addresses
• Tracking included

Expedited Shipping (2-3 business days)
• Available for most U.S. addresses
• Tracking included
• Additional fees apply

Delivery times are estimates and begin from the date of shipment, not the date of order. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

• Free Shipping may be available on orders over a certain amount (check our website for current promotions!)
• Expedited shipping rates vary by location

TRACKING YOUR ORDER

Once your order ships, you'll receive an email with:
• Tracking number
• Carrier information
• Estimated delivery date

You can track your package using the tracking number provided. If you have any questions about your shipment, contact us at kekaapparel@gmail.com.

SHIPPING ADDRESS

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to update your shipping address, contact us immediately at kekaapparel@gmail.com. Once an order has shipped, we cannot change the delivery address.

P.O. BOXES & APO/FPO ADDRESSES

We ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery times may be longer for these addresses.

LOST OR STOLEN PACKAGES

We are not responsible for packages that are marked as delivered by the carrier but reported as lost or stolen. If your tracking shows the package was delivered but you did not receive it:

1. Check with neighbors or building management
2. Verify the shipping address on your order confirmation
3. Contact the carrier directly
4. File a claim with the shipping carrier if necessary

For assistance, contact us at kekaapparel@gmail.com with your order number and tracking information.

DAMAGED PACKAGES

If your package arrives damaged, please:
1. Take photos of the damaged packaging and items
2. Contact us immediately at kekaapparel@gmail.com with your order number and photos
3. We'll work with you to resolve the issue

INTERNATIONAL SHIPPING

At this time, we only ship within the United States. International shipping may be available in the future. Sign up for our newsletter to be notified when we expand shipping!

EXCHANGES & RETURN SHIPPING COSTS

We accept exchanges within 3 days of delivery for unused, unwashed items in new condition (see our Refund Policy for full details).

IMPORTANT: Shipping costs for exchanges are the responsibility of the customer.

• Return Shipping Cost: The customer is responsible for the cost of shipping the original item back to us.
• New Item Shipping Cost: The customer is also responsible for the shipping cost to send the exchanged item to you.

Exception: If the item arrives damaged or we made an error with your order, we will cover shipping costs after reviewing your case. Contact us at kekaapparel@gmail.com with photos and your order number.

CUSTOMS, DUTIES, AND TAXES

Since we currently only ship within the United States, customs duties and international taxes do not apply.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to pick up from the carrier, we will contact you to arrange reshipment. You will be responsible for the cost of reshipping.

If you have any questions about shipping, tracking, or delivery, please contact us:

📧 Email: kekaapparel@gmail.com
🕐 Customer Service Hours: Monday-Friday 9 AM - 6 PM EST, Saturday 10 AM - 4 PM EST

We're here to help make sure your order arrives safely and on time! 🐾

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🇪🇸 POLÍTICA DE ENVÍOS (ESPAÑOL)

En Keka Apparel, queremos que el nuevo outfit de tu mascota llegue lo más rápido y seguro posible. Aquí está todo lo que necesitas saber sobre nuestros envíos.

TIEMPO DE PROCESAMIENTO

Los pedidos se procesan generalmente en 1-3 días hábiles (lunes a viernes, excluyendo días festivos). Recibirás un email de confirmación cuando hagas tu pedido, y otro email con información de rastreo cuando tu pedido sea enviado.

MÉTODOS DE ENVÍO Y TIEMPOS DE ENTREGA

Actualmente solo enviamos dentro de Estados Unidos.

Envío Estándar (5-7 días hábiles)
Envío Acelerado (2-3 días hábiles) - costo adicional

COSTOS DE ENVÍO EN CAMBIOS

Aceptamos cambios dentro de los primeros 3 días de entrega para artículos sin usar y en perfecto estado (ver nuestra Política de Devoluciones).

IMPORTANTE: Los costos de envío para cambios son responsabilidad del cliente.

• Costo de Envío de Retorno: El cliente es responsable del costo de enviar el artículo original de regreso.
• Costo de Envío del Nuevo Artículo: El cliente también es responsable del costo de envío del artículo de cambio.

Excepción: Si el artículo llega dañado o cometimos un error en tu pedido, cubriremos los costos de envío después de revisar tu caso. Contáctanos a kekaapparel@gmail.com con fotos y tu número de orden.

CONTACTO

📧 Email: kekaapparel@gmail.com
🕐 Horario: Lunes-Viernes 9 AM - 6 PM EST, Sábado 10 AM - 4 PM EST

¡Estamos aquí para ayudarte! 🐾